Privacy Policy | NW Paper Box

Effective Date: 2/25/2026

Northwest Paper Box Manufacturers Inc. (“NW Paper Box,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, client portal, emails, and other digital services (collectively, the “Site”).

1. Information We Collect

We may collect personal information when you:

Request a quote or submit a form
Contact us via email, phone, or text
Browse our Site or engage with embedded content

This may include:

Name, company, email address, phone number
Shipping and billing information
Project specifications or quote details
Technical data (IP address, browser type, device information, operating system, referring URLs, and similar usage data)

We also collect certain non‑identifying information about how you use our Site, such as pages viewed, time spent on pages, clicks, scrolls, and interactions with forms and page elements.

2. How We Use Your Information

We use your information to:

Respond to inquiries and fulfill quote requests
Provide, operate, and improve our Site and services
Communicate updates, offers, or service changes
Analyze usage trends and optimize Site performance and user experience
Comply with legal obligations and protect our rights, users, and property

We do not sell your personal information.

3. Cookies and Tracking

Our Site uses cookies and similar technologies to recognize your browser or device, understand how you use the Site, and improve our services. We also use third‑party tools, including but not limited to:

Google Analytics
HubSpot
Microsoft Clarity (session‑recording and analytics)

These tools help us:

Understand visitor behavior and traffic patterns
Improve user experience and measure the effectiveness of our content
Track quote submissions, form performance, and Site performance metrics

Microsoft Clarity

We use Microsoft Clarity, a user‑experience and analytics service provided by Microsoft. Clarity uses cookies and similar technologies to collect data about how users interact with our Site, such as mouse movements, clicks, scrolls, pages visited, and basic device and browser information. Clarity may also generate anonymized session replays that allow us to see how users navigate our pages. This information is used only to help us understand usage and improve the Site; we do not use it to directly identify you.

For more information on how Microsoft processes data, please see the Microsoft Privacy Statement.

Cookie banner and consent

When you first visit our Site, you may see a cookie banner that explains how we use cookies and gives you options to:

Accept non‑essential cookies (such as analytics and session‑recording cookies), or
Decline non‑essential cookies and allow only cookies that are strictly necessary for the operation of the Site.

You can change your cookie preferences at any time by using the controls in the banner (where available) or by adjusting your browser settings to block or delete cookies. Please note that if you disable or reject certain cookies, some features of the Site may not work properly.

You can also manage cookies through your browser settings. Each browser is different, so please check the “Help” menu of your particular browser to learn how to modify your cookie preferences.

4. Data Protection

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or misuse. However, no online transmission or storage method is 100% secure. You are responsible for safeguarding your login credentials and the security of the devices you use to access our Site.

Your data is stored securely on servers located in the United States [and/or other locations where our service providers operate, as applicable].

5. Sharing Information

We may share your information with trusted service providers who assist in operating our Site or delivering services, such as hosting providers, analytics providers (including Google, Microsoft, and HubSpot), payment processors, and communication tools. These partners are required to maintain confidentiality and use data only as instructed by us.

We may also disclose information:

If required by law, regulation, or legal process
In response to valid requests by public authorities
To protect our rights, users, property, or the security of the Site

We do not sell your personal information.

6. Your Choices

You may:

Opt out of marketing emails at any time by using the “unsubscribe” link in our emails or by contacting us
Manage your cookie preferences using our Site’s cookie banner (where available) or your browser settings
Request access to, correction of, or deletion of your personal data, subject to applicable law

To exercise these choices or submit a privacy‑related request, please contact us at socials@nwpaperbox.com.

By submitting a form on our Site or otherwise providing us with your information, you consent (where required by law) to the collection and use of your information as described in this Privacy Policy.

7. Accessibility

We are committed to digital accessibility. If you encounter any barriers while using our Site, please contact us for assistance.

8. Embedded Content

Our Site may include embedded content (e.g., videos, forms, maps, or social media content) from third‑party platforms. Embedded content behaves as if you visited those third‑party sites directly and may collect data, use cookies, or track your interaction according to their own privacy policies. We encourage you to review those policies when interacting with embedded content.

9. External Links

Our Site may link to third‑party websites. We are not responsible for the privacy practices or content of those websites. You visit and use those websites at your own discretion and risk.

10. Children’s Privacy

Our Site is not intended for children under 18, and we do not knowingly collect personal information from minors. If you believe we have collected information from a child under 13, please contact us so we can take appropriate steps to remove that information.

11. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law, including to meet our business, legal, and regulatory obligations. When data is no longer needed, we will delete it or anonymize it in accordance with our retention practices.

12. Legal Rights (CCPA & GDPR)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to request access to or deletion of your personal information, and the right to know what categories of personal information we collect and how we use and share that information.

If you are located in the European Union, the United Kingdom, or another jurisdiction with similar laws, you may have rights under the General Data Protection Regulation (GDPR) or equivalent local laws, including the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain processing
Withdraw your consent where processing is based on consent
Lodge a complaint with a supervisory authority

We process your data based on one or more of the following legal bases: your consent, our legitimate interest in operating and improving our services, the performance of a contract with you, and/or compliance with our legal obligations, as applicable.

To exercise these rights, please contact us at socials@nwpaperbox.com.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the updated Policy.

14. Contact Us

For questions or concerns about this Privacy Policy, or to exercise your privacy rights, please contact us at:

Email: socials@nwpaperbox.com
Mailing Address:
Northwest Paper Box Manufacturers Inc.
4275 NW Pacific Rim Blvd, Camas, WA 98607